FAQs
Frequently
Asked Questions
Investor Relations
What documents are needed to make ownership changes on my account?
How do I change my address?
Download the Client Address Change Form. We do not accept address changes by telephone. Please mail the form to the attention of Waveland, or scan and email to info@wavelandgroup.com or fax to (949)706-5001.
Does Waveland provide for Direct Deposit?
Please fill out the form provided in the link below and send it to the attention of Waveland. You can either scan and email it to info@wavelandgroup.com or fax it to 949-706-5001.
How do I change Direct Deposit account?
Who do I contact regarding my Distribution Checks?
Please feel free to contact us via email at info@wavelandgroup.com or by calling our Accounting Department at 949-706-5000, extension 132. Kindly ensure to include your name, daytime phone number (including the area code), account number, and the last four digits of your Social Security Number or Tax ID number for verification purposes.
What should I do if my check is lost, stolen, or stale-dated for 120 days?
Please contact Waveland’s Accounting Department promptly at (949)706-5000, extension 132. Any check outstanding for more than 120 days should be identified as “VOID” and returned to Waveland for re-issuance. Upon receipt of the stale-dated check, Waveland will issue a replacement check to you during our next distribution check run.
I have not received my Distribution Check in several months, what do I need to do?
Oil and gas distribution payments are not guaranteed. For any inquiries, please feel free to contact us at (949)706-5000, extension 132.
It is important to note that the distributions may fluctuate due to changes in oil and gas prices, as well as variations in operating expenses.
When should I expect my Distribution Check?
Distributions are generally made quarterly. Once declared, Waveland pays distributions mid-month. We encourage clients to enroll in direct deposit. For payment via a physical check, recipients should allow ten (10) business days before reporting a lost check.
When it comes to receiving distributions, it’s important to note that Waveland typically schedules these payments on a quarterly basis, with the actual distribution taking place during the mid-month period following the announcement. To ensure a smooth and secure delivery of these funds, clients are strongly encouraged to opt for direct deposit as the preferred method of payment. However, for those who opt for payment via a physical check, it’s advisable to allow for a period of ten (10) business days before considering a check as lost and reporting it as such. This procedure helps to minimize any potential inconveniences and ensures that the distribution reaches its intended recipient in a timely manner.
Investment Acknowledgments
What is an Investment Acknowledgement, and how do I get one?
An Investment Acknowledgment is a letter indicating that the investment has been received and is being processed. The Acknowledgment is sent to the client via email if we have their email address on record and mailed otherwise. Please allow up to thirty (30) business days to receive it by mail.
Once you log in to our website, you can access and download a copy of the client’s Investment Acknowledgment located on the My Accounts of the dashboard section.
A copy of the Investment Confirmation is automatically emailed to your registered broker of record.
Tax & K-1s
Can I expect to get a K-1 every year?
Historically, K-1s are accessible to download on the secure section of our website by March 15th each year. If you have provided us with an email address, see Website Login and Password section for login information. If we don’t have your email address on record, K-1s will be mailed to your address of record. Please allow up to ten (10) business days for receipt by mail.
Before you are able to access your K-1 online, you will be asked to click on the “Consent” button acknowledging that you are receiving these documents electronically instead of paper format.
Website Login & Password
How do I login as an Investor?
You will be automatically registered with a login account upon providing us with your email address along with your investment documents. Subsequently, you will receive an email containing instructions to set up your online account and establish a password. Should you encounter any challenges when attempting to access the secure section of our website, please do not hesitate to reach out to us at info@wavelandgroup.com.
How do I login as a Financial Professional?
If you have engaged in transactions with us and have supplied your email address, an account will be automatically created for you. You will receive an email containing instructions for establishing your online account. Should you encounter any challenges accessing the secure area of our website, or wish to register your account, please reach out to us at info@wavelandgroup.com.
How do I retrieve my Login Password?
On the login section of our website, kindly select the option “Forgot your password?” and proceed to input your email address. Should the email address provided match the one in our database, you will receive an email containing instructions to reset your password.
After logging in, please navigate to the “CHANGE PASSWORD” option located under the “MY ACCOUNT” tab. It is mandatory to incorporate a combination of numbers and symbols when setting up your new password.
Is my Personal Information on your website secure?
We acknowledge the widespread concern regarding the privacy and security of information transmitted over the Internet. It is important to recognize the potential for unauthorized interception of any email messages sent over the Internet. In certain instances, information can be encrypted to greatly mitigate the risk of unauthorized access during transmission.
To enhance the security of communication and the transmission of personal information on our website, we consistently implement industry-standard encryption technologies for data transfer. Furthermore, we have taken reasonable measures to safeguard the integrity and confidentiality of any personally identifiable information that you may provide. Please note that we cannot guarantee the privacy of email messages, except for those stored within our system. Additionally, we maintain appropriate security measures in our physical facilities to protect against the loss, misuse, or alteration of the information collected from you on our site.
We always use industry-standard encryption technologies when transferring and receiving data exchanged with our site.
We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.
We are not responsible for the privacy of e-mail messages except those stored in our system.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.